Order processing

Order status:

Once your order has been shipped, you will be notified by e-mail. This e-mail will provide you with your tracking information and the ability to access the status of your order from the convenience of your electronic device.

Please note: Your order will generally be processed and ship within 1-2 business days. In periods leading up to holidays season like Christmas you may experience minor additional orocessing delay. Please keep that in mind when making purchases during those seasons.

How do I cancel an order?

No changes can be made to an order once it has been placed. Our business processes is designed to process your order as quickly as possible. As soon as you submit your order, you can expect us to start working on it immediately to ensure it ships to you as soon as possible.

How do I use a coupons or other offers?

 ZAXZO occasionally offers promotional coupons or other offers that you can redeemed online. Any promotions and coupons, including free shipping, will be shared on our website, social media and emails.

How you redeem a code-based promotion:

  • In the Cart, enter your promotion code in the space marked "Discount code."
  • Click the "Apply" button on the right side of the field.
  • Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your Total below.

The following restrictions apply:

  • To qualify for a specific promotion, your order must be placed during the specified period for the promotion.
  • Some promotional offers may not be combined with other offers in the same order.
  • Shipping and taxes are not applicable towards the qualifying amount.
  • Enter your promotion code in the space marked "Discount code" and then click the "Apply" button. Prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your Total.
  • Only one promotional code may be used per order. Offers may be used only once unless otherwise specified.
  • Free shipping offers are only valid on standard shipping for orders placed at ZAXZO.COM with a specified minimum purchase. Standard shipping is not available in PR.
  • Taxes, shipping and handling fees, purchases of gift cards, do not count towards the qualifying amount.
  • The offer may only apply to certain price points (full-price only) or select products. Offers may not be valid at https://www.etsy.com/shop/ZAXZOceltic or ZAXZO Facebook/Instagram shop.
  • Offers are not valid at https://www.etsy.com/shop/ZAXZOceltic or other external outlets. 
  • Offers may not be valid on purchases of gift cards.
  • Offer is not for resale and is not redeemable for cash.
  • No adjustments to prior purchases, and cannot be applied to returned merchandise.