Return/exchange policy

ZAXZO will accept your return or exchange of unworn, as new and defective merchandise by mail.

Return of your purchase:
We will credit you for returns, accompanied by an original receipt, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange.

Return of a gift:
Gift returns that are received within 30-days of the transaction date, you will receive an online Gift Certificate for the amount paid by the sender. Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.

Can I get a price adjustment: Price adjustments are not eligible on special promotions, including %'s off (e.g., 25% or other.) and $'s off. One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 3 days from the original date of purchase.